Customer Policy for KHABIRY Platform
Processing of Personal Data:
KHABIRY CONSULTING, a Limited Liability Company, with its registered office located at 128, 46 Boulevard Zerktouni, 3rd Floor, Apartment 6, Casablanca, represented by ENNABIHI BRAHIM in his capacity as manager, acting under the powers he holds.
We inform you that the personal data collected via KHABIRY.COM is processed in accordance with the provisions of law n°09-08 relating to the protection of individuals with regard to the processing of personal data.
Through this form, KHABIRY.COM collects your personal data for the purpose of organizing customer reservations. This processing has been authorized by the CNDP under the number D-GC-2/2024. The collected personal data may be transmitted to KHABIRY CONSULTING SARL, registered office at 46 Boulevard Zerktouni, 3rd Floor, Apartment 6, Casablanca, and OVH HOSTING, Espace Porte d’Anfa 3, rue Bab El Mansour, Casablanca – Morocco, in accordance with the transfer request submitted to the CNDP.
Article 1: General Terms and Conditions:
1.1 Contracting Parties:
- Between: "KHABIRY Consultancy SARL," a limited liability company based in Casablanca, Morocco, with its registered office at 46 Zerktouni Street, 3rd Floor, Apartment 6, registered under number 567405, represented by the legal representative Ennabihi Brahim
- Hereinafter referred to as "KHABIRY Platform."
- And: The individual client, hereinafter referred to as "the Client."
1.2 Agreement Formation:
The agreement is reached when the Client agrees to interact with KHABIRY Platform, based on the terms outlined in this electronic contract.
Article 2: Rights and Obligations of Clients:
2.1 Consultations:
- Consultations are solely for advice and guidance.
- The consultation does not bind the expert or KHABIRY Platform to any obligation.
- The Client is solely responsible for decisions and actions before and after the consultation.
- The Client is not obligated to implement the expert's opinions and advice.
2.2 Privacy and Confidentiality:
Clients are prohibited from recording consultation sessions, whether in audio or video form, and any such recording will lead to legal action.
KHABIRY Platform commits to ensuring the privacy and confidentiality of client information, including data and consultation sessions.
2.3 Purchasing, Payment, and Refund Policy:
- Clients make payments for consultations using a credit card.
- Refunds are applicable only in the case of the expert's non-attendance.
- Delay or non-attendance results in charging the consultation fee in favor of the expert.
- No refunds for past sessions regardless of the reasons.
2.4 Session Attendance:
- Clients are expected to attend consultation sessions at the scheduled time.
- Latecomers are allowed a grace period of 10 minutes.
- Absence leads to charging fees in favor of the expert.
Article 3: Customer Support:
- KHABIRY Platform provides customer support to resolve technical issues and settle disputes.
- Clients can contact customer support via email and phone.
Article 4: Communication:
- KHABIRY Platform notifies clients of reservations and sessions via email.
- Clients are encouraged to provide accurate and updated contact information.
- Clients are responsible for providing accurate and complete contact information.
- No refunds due to technical malfunctions caused by the client or lack of familiarity with available technology.
Article 5: Platform Usage Guidelines:
- Clients must adhere to the platform's terms of use and community guidelines.
- Inappropriate behavior, including swearing or misuse of the platform, may result in account suspension.
Article 6: Changes and Updates:
KHABIRY Platform reserves the right to make necessary changes to its services and policies.
Article 7: Referral and Promotion:
- Promotional offers and discounts may be directed to clients through various communication channels.
- Clients are invited to provide feedback and reviews to improve the overall quality of the platform.
Article 8: Dispute Resolution:
- In the event of any dispute between the client and KHABIRY Platform, both parties seek an amicable resolution.
- In case of failure to reach an amicable solution, arbitration is pursued.
Article 9: Final Provisions:
- This policy is binding on both parties.
- KHABIRY Platform has the right to modify this policy at any time.
- The client's acceptance of these terms constitutes agreement to comply with all its provisions.